Mh196 Privacy Policy — Your Complete Guide to Data Protection

Mh196 (hereinafter referred to as "we", "the platform", or "mh196") is an online gaming and Sports Betting service provider serving users in Bangladesh. We believe every member has full ownership of their personal data, and it is our responsibility to keep that data secure.

This Privacy Policy explains what data we collect, why we collect it, how it is stored, and what steps we take to protect your information. By registering on or using mh196, you are considered to have agreed to this Privacy Policy.

Our Privacy Policy is built on international data protection standards and applicable laws in Bangladesh. We are committed to ensuring our members stay informed about their data and can exercise control over it at any time.

Mh196 only collects information that is strictly necessary to provide its services. We never request unnecessary or excessive data. The information we collect includes:

Directly provided information

When you register or fill out a form on mh196, the following information may be collected:

• Full Name & Date of Birth
• Email address & mobile number
• Residential Address
• National ID (NID) or passport number (for KYC verification)
• Payment Details (bKash / Nagad / Rocket number)
• Bank Account Details (where applicable)

Automatically Collected Data

When you use mh196, certain information is collected automatically:

• IP Address & Device Information
• Browser type & version
• Operating system
• Time spent on the platform & pages visited
• Login and logout time & date
• Transaction History

Data collection summary

Mh196 uses your data only for specific, legitimate purposes. We never misuse your information. The primary purposes for which your data is used are:

• Account Management: For registration, login, and account verification.
• Service delivery: To ensure the smooth operation of gaming, betting, and payment services.
• Ensuring security: To prevent fraud, hacking, and unlawful activity.
• Customer Support: To address your complaints and inquiries.
• To meet legal obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: For running analytics to improve your experience.
• Promotional Communications: To send you offers and updates, with your consent.
• Responsible Gaming: To identify signs of gaming addiction and provide the necessary support.

Mh196 uses industry-standard technology and practices to keep your data secure. The core components of our security framework include:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Encrypted Database: All personal data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available for added security.
• Firewall & intrusion detection: Protection against unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Staff training: Only a limited number of staff can access data, and they are bound by strict confidentiality agreements.

Data Retention Period

Mh196 does not retain your data longer than necessary. As a general rule:

• Data for active accounts is retained for as long as the account remains open.
• After account closure, transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for the period required by regulatory guidelines.
• Expired data is securely deleted.

Mh196 does not sell or share your personal information with any third party for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive the necessary information to process deposits and withdrawals.
• Game Providers: Licensed game software companies may access a limited amount of data.
• Legal Authorities: Data may be disclosed when required by a court order or government investigation.
• Security Experts: Limited data may be shared with selected third parties for system auditing purposes.

Every third party is contractually bound to uphold our privacy standards and is fully responsible for protecting the data they receive.

The mh196 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some website features.

As a mh196 member, you have the following rights over your personal data:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request your data in a specific portable format.
• Right to Object: You may opt out of marketing communications or profiling at any time.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will let you know in detail.

Mh196 is intended exclusively for individuals aged 18 and above. We never knowingly collect or store personal data from minors.

If we become aware that a minor has registered, we will:

• We will immediately close that account.
• All collected data will be securely deleted.
• We will cancel any transaction and issue a full refund where applicable.
• We will notify a guardian if required.

Mh196's servers and data centers may be located in various countries. Your data may be transferred internationally for processing purposes. In such cases, we ensure that:

• The destination country has adequate data protection laws in place.
• The receiving party adheres to privacy standards equivalent to our own.
• Data is encrypted both in transit and at rest.
• Data transfers are governed under international data protection agreements.

If you have any questions about data transfers outside Bangladesh, please contact us.

Mh196 reserves the right to amend or update this Privacy Policy as needed. If any changes are made:

• The date of any updates will be published on this page.
• For significant changes, you will be notified via your registered email or through platform notifications.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@mh196.app
• Live Chat: Click the live chat button at the bottom right of the website.
• Support Hours: 7 days a week, 24 hours a day.

We take all privacy-related requests seriously and aim to respond within 48 hours.