Mh196 Terms & Conditions — Complete Guide for Members

Mh196 (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service provider. These Terms & Conditions apply to all mh196 members and users.

By accessing, browsing, or registering on the platform, you are considered to have fully read and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use the platform.

These terms and conditions are governed by and interpreted in accordance with the laws of Bangladesh. In the event of any dispute, mh196's decision shall be considered final.

Registration is required to access all features on mh196. By registering, you agree to the following conditions:

• Each individual may only hold one account. If multiple accounts are found belonging to the same person, all accounts will be closed and all balances may be forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date. Accounts created using false information will be terminated.
• Keep your account login details (username and password) strictly confidential. Do not allow anyone else to access or use your account.
• Use a strong password to keep your account secure, and update it regularly.
• If you notice any suspicious activity on your account, please contact the support team immediately.

KYC Verification

Mh196 reserves the right to verify member identities. KYC (Know Your Customer) documents may be required prior to withdrawals or for transactions above a certain threshold. Documents typically required include:

• National ID (NID) or passport copy
• Proof of bank account or mobile banking number
• Member photo (if required)

Withdrawals may be delayed if KYC verification has not been completed. This is done for the protection of our members.

To participate on mh196, members must be at least 18 years of age. This is a non-negotiable requirement. Any account registered by someone under 18 will be closed immediately and all balances will be forfeited.

Mh196 may request identity verification documents at any time. Failure to provide proof of age may result in temporary or permanent suspension of your account.

Deposit

To deposit at mh196, you can use bKash, Nagad, Rocket, and other approved payment methods. Please keep the following in mind when making a deposit:

• No fees are charged for deposits.
• Minimum deposit amounts may vary depending on the payment method.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support.
• Deposits from third-party payment accounts are not permitted. All deposits must be made using a payment method registered in your own name.

Withdraw

The following conditions apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals from verified KYC accounts are typically processed within 24 hours.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Mh196 reserves the right to suspend withdrawals and conduct an investigation in cases of suspected suspicious activity.
• A minimum withdrawal amount applies; withdrawals below this threshold will not be processed.

Mh196 offers a variety of bonuses and promotions, each with its own specific terms. The general rules are outlined below:

• Welcome Bonus: The welcome bonus on your first deposit comes with specific wagering requirements. Typically, you must wager 10–30 times the bonus amount before withdrawing.
• Reload Bonus: Each reload bonus offer has its own validity period and conditions.
• Cashback: Cashback bonuses are generally credited directly to your balance and come with lower wagering requirements.
• Free Spins: Specific conditions must be met before winnings from free spins can be withdrawn.

General Bonus Usage Rules

• Each bonus may only be claimed once.
• Expired bonuses will be automatically cancelled.
• Multiple bonuses cannot be active simultaneously unless otherwise specified.
• If bonus abuse is detected, the account will be suspended and the bonus will be forfeited.

All games on mh196 are operated through third-party licensed game providers. Each game has its own rules, which are detailed within the game itself.

• All game outcomes are determined by an RNG (Random Number Generator), ensuring complete fairness and verifiability.
• If a game is left incomplete due to a technical error, mh196 reserves the right to void or replay that bet.
• In Live Casino games, the dealer's decision is final.
• For Sports Betting, bets will be settled after the official result is announced.

Attempting to gain abnormal profits by exploiting system errors or technical glitches is strictly prohibited. Any winnings obtained in such cases will be voided.

The following activities are strictly prohibited on mh196 and will result in immediate account closure:

• Creating or operating multiple accounts
• Registering with a false identity or forged documents
• Bonus abuse — meaning any attempt to claim bonuses without meeting the required conditions
• Attempting to hack or gain unauthorized access to the platform's systems
• Using the platform for money laundering or any form of illegal fund transfers
• Harassing, intimidating, or deceiving other members
• Using software or bots to play games automatically
• Stealing or unauthorised use of another person's account credentials

Mh196 reserves the right to take legal action against anyone engaged in such activities.

Mh196 reserves the right to temporarily or permanently close an account for any of the following reasons:

• Any violation of these Terms & Conditions
• Suspected Fraudulent Activity
• Incomplete or false KYC information
• Court Order or Regulatory Directive
• Accounts inactive for an extended period (more than 12 months)

Members may also request account closure at any time. Any remaining balance will be returned in accordance with the withdrawal policy, provided all conditions are met.

Mh196 believes gaming should be a source of entertainment, not stress. That's why responsible gaming is our top priority. The following tools are always available on the platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set your own limits on how long you play each session.
• Break Option: Temporarily exclude yourself for anywhere between 24 hours and 6 months.
• Self-Exclusion: Request permanent account closure.

If you notice any signs of gaming addiction, visit our Responsible Gaming Page Visit us or contact Support.

Mh196 takes the protection of members' personal information very seriously. For details on how your data is collected, stored, and used, please refer to our Privacy Policy.

In summary, we:

• We never sell member data to third parties.
• All data is secured with SSL encryption.
• We use your information solely for service improvement and legal compliance.
• We honor member requests to delete their data wherever possible.

Mh196 is not liable for the following:

• A game left incomplete due to loss of internet connection.
• Any loss resulting from a technical issue with the member's own device.
• For delays or losses caused by third-party payment gateway errors.
• Unauthorized access to a member's account resulting from the member's own negligence.
• If services are disrupted due to natural disasters or other circumstances beyond our control.

Our liability is limited to the balance held in the member's account. mh196 is not responsible for any indirect or consequential losses.

Mh196 reserves the right to modify, add to, or amend these Terms & Conditions at any time. In the event of changes:

• Any changes to the terms will be published on the website and the date will be updated accordingly.
• Members may be notified of significant changes via email or in-platform notifications.
• Continued use of the platform after any changes will be deemed as acceptance of the new terms.
• If you do not agree to the updated terms, you may request to close your account.

For any questions or complaints, please reach out to our support team. We are committed to ensuring the best possible experience for all members.